More on the Failure of Airports

Seth Godin had a great post today, "Eleven Things Companies Can Learn from Airports", on some of the ways and reasons that airports are a horrible customer experience. I would add number 12: the organizations involved in the airport all have a fundamentally different measure of performance than you do…

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Snowcover

Just flew from Boston to San Francisco. Heavy snowcover the whole way until we got over the Central Valley in CA. Can't remember ever seeing it so consistent before.…

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Moonrise at 35,000

Moon rising over the clouds during a flight from SFO to DC.…

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Snowstorm in Toronto

Stuck in Toronto tonight in a snowstorm. Had 5 flights cancelled today - just couldn't get home. It could be worse. Labatt's Blue on tap, multiple hockey games on TV, and the top 10 plays of the day included 5 from hockey, a few from basketball and one from (yes)…

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Zamboni fire (seriously)

Video of a rare zamoboni fire.…

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United coming unglued again?

One of the summers around 2000 United Airlines just totally lost it. Huge delays all of the time, cancelled flights, no reasonable options when your flights were cancelled, etc. Seems like it might be starting to happen again. There's only a couple of non-stops between Boston and San Francisco anymore,…

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Patience on a Beautiful Morning

Got up at 5am this morning and headed to the airport. I got to Wash DC on Tuesday before the winter storm really hit here, and worked all day in Washington yesterday while it raged up in Boston. This morning its beautiful and clear, but the airport is still catching…

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English Comes and Goes

In my trip to Europe last week I was struck by the ease at which you can get around with only English as a language. With the EU increasing the traffic among the countries, English seems to have taken on a stronger role as the default language for interactions among…

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